Provider Alert

As previously announced, Partners will be responsible for all aspects of credentialing for the Partners’ Network beginning July 1, 2017. In an effort to create a smooth transition, Partners is offering training on our new credentialing process to providers on the dates and times set forth below.  All providers are welcome and encouraged to send

The NC Division of Medical Assistance and the NC Division of Mental Health, Developmental Disabilities, and Substance Abuse Services are seeking input from providers of substance use disorders services and local management entities-managed care organizations on the scope of Medicaid and state-funded services to treat individuals with substance use disorders. Feedback is requested on the

Feedback Wanted – Manage Change Request Processing The North Carolina Division of Medical Assistance (DMA) and Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS) are seeking feedback on Manage Change Request (MCR) processing. If you have submitted a MCR anytime in the last year that took longer than three weeks to process,

Partners Behavioral Health Management (Partners) will initiate several requests for information and/or proposals over the next few weeks.  These are to solicit responses from appropriately qualified organizations/clinicians to determine interest in providing various services. Registration of Interest: Substance Abuse Comprehensive Outpatient Treatment for Surry and Yadkin Counties Partners is initiating a Registration of Interest (ROI)

AlphaMCS will be unavailable on Monday, February 20, 2017 from 5 p.m. to 8 p.m. Please make sure you are logged out of the AlphaMCS system prior to 5 p.m. If you have questions, please contact the Partners’ Service Desk at 704-842-6431.

Changes to Intensive In-Home Service Definition and Rate The February 2017 NC Medicaid Bulletin outlined some changes to the Intensive In-Home (IIH) service definition and rate. Partners has reviewed this information and IIH teams that are part of the Partners’ Provider Network may begin, effective immediately, to increase the team ratio from 1:8 to 1:12.

Due to an internal system issue, the cutoff date for the February 7, 2017 check write was extended from January 31 to February 2, 2017. This means that this check write will include claims processed through February 2, 2017. If you have questions, please contact Partners’ Claims Department at claims_department@partnersbhm.org or call 1-877-864-1454, ext. 6486.

AlphaMCS Downtime FY 2017-18 State-Funded Services Benefit Plan Changes (Corrected 02/2/2017) Three-Way Hospital Contracts and Authorizations Reminder about Provider Forum Reminder about Needs Assessment AlphaMCS Downtime AlphaMCS will be down 5 p.m.-8 p.m. tonight, February 2, 2017 as part of a system build. Partners apologizes for the short notice. In this AlphaMCS build, providers will notice

The International Classification of Diseases (ICD) released an update for October 2016 that impacts the Division of Mental Health, Developmental Disabilities, and Substance Abuse Services Benefit Plan-Diagnosis Array. There were additions to mental health/substance use disorders which include subcategories that will provide greater opportunities for identifying the occurrence of specific disorders.  Several ICD-10 codes were

Separate EFT for Claims Submitted on Dec. 6. Due to problems with claims processing in AlphaMCS, providers delivering Medicaid services will receive a separate electronic funds transfer (EFT) for claims submitted on Tuesday, December 6, 2016. Partners’ Finance Department will be processing the EFT today, Friday, December 09, 2016. If you have questions, please call