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ProviderCONNECT Information

Need to file a claim, submit a request for authorization or view care plans?

Use our ProviderCONNECT portal, a secure way to interact with Partners for all your needs as you serve our members.
Login: id.partnersbhm.org
Must be registered by Partners before you can login

You can use ProviderCONNECT to:

  • Access key information
  • Check the status of submitted:
    • Requests for Authorization
    • Claims
  • View care plans and gaps in care
  • Find forms, manuals and other helpful information

Providers receive a login to ProviderCONNECT when they join the network and name a local administrator for the portal.

This individual is responsible for setting up your organization’s accounts in ProviderCONNECT and will serve as the point of contact with Partners. Click here for more information.

Instructions on how to set up a local administrator can be found here.

If you have questions or need more information, call our Provider Services Line at 1-877-398-4145 Monday-Saturday, 7 a.m.-6 p.m. EST or email ProviderConnectSupport@PartnersBHM.org.

ProviderCONNECT: Local Administrator Instructions

Partners secure provider portal, ProviderCONNECT, is your one-stop shop and primary resource for operational information. As a Local Administrator, you will need to login and set up users for your organization. The documents below provide the information you need to get started, including who to contact if you have questions or need assistance. To get

Reports and Forms

Diversion Activity Report Form - For all members considering a higher level of care (ICF-IDD, not operated by the State, State Developmental Center, State Psychiatric Hospital, PRFT, Residential Treatment Levels II/Program Type, III and IV, Adult Care Home). In-Reach Activity Report Form - For members in an institutional setting (ICF-IDD, not operated by the State,