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Care Management

At Partners, we think of ourselves as an MCO…a Member Care Organization™.

The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each of the communities we serve.

Healthy Opportunities Pilot (HOP) Care Management Resources

AMH-CHA Pilot Provider Manual Addendum Guidance on Duplicative Medicaid and Healthy Opportunities Pilot Services Healthy Opportunities Pilot Member Consent Form - English | Spanish Healthy Opportunities Pilot Consent Form Job Aid - English | Spanish Unite Us HOP Job Aid Care Managers PESA Companion Guide Healthy Opportunities Pilots Fee Schedule and Service Definitions

Mental Health and Substance Use Disorders

Care Coordination is an administrative function, not a service.  Mental Health and Substance Use (MHSU) Care Coordination activities involve identifying a person’s needs, then coordinating and linking the individual to behavioral health services and supports. 

Transitions to Community Living Initative

Want to refer an individual to the Transitions to Community Living Initiative? The process has changed. Learn more. The State of North Carolina entered into an agreement with the United States Department of Justice in 2012. The purpose was to ensure that persons with mental health issues are able to live in their communities in

Registry of Unmet Needs

What is the Registry of Unmet Needs? The Registry of Unmet Needs is a registry, or waiting list, for individuals who are in need of NC Innovations Waiver and/or other intellectual and/or developmental disability services and funding. Each Local Management Entity/Managed Care Organization maintains its own Registry of Unmet Needs. NC Innovations Waiver funding is limited. Partners maintains

NC Innovations

NC Innovations Waiver The Medicaid 1915(c) Waiver, most commonly referred to as "NC Innovations," is a Medicaid Waiver program for individuals with intellectual disabilities and other developmental disabilities. It is designed to give individuals and families an alternative to placement in an intermediate care facility (ICF). NC Innovations offers services and support options designed to

Relative as Direct Support Employee

This information applies only to the NC Innovations Waiver. It does not address requirements for any other service or waiver program. Providers who employ a relative or legal guardian that lives in the home of an adult (18 years) NC Innovations recipient or a parent of a child that meets the extraordinary care definition and who is