Provider Alert

AlphaMCS Downtime AlphaMCS will be down this afternoon, December 1, from 5 p.m.-6 p.m. Partners apologizes for the short notice. Attention Providers:  Office of Civil Rights Phishing Scam On November 28, 2016, the HHS Office for Civil Rights (OCR) issued a listserv announcement warning covered entities and their business associates about a phishing email that

Partners is implementing a new process for submitting NC Supports Needs Assessment Profiles (NC-SNAP) for providers that serve individuals with Intellectual and/or Developmental Disabilities (i.e. B3, IPRS, ICF-IID; state developmental centers) that have not had… 

Attention NC Innovations Providers: Clarifying Transition from In-Home Skill Building, In-Home Intensive Services and Personal Care Services over to Community Living and Supports Community Living and Supports is a new NC Innovations service that combines In-Home Skill Building (IHSB), In-Home Intensive Service (IHIS), and Personal Care Service (PCS). NC Innovations Providers cannot seek new authorizations

November Provider Forum this Tuesday - Register Today! The November 8, 2016 Provider Forum will spotlight the various departments at Partners. It is a great chance to learn about each of the departments and any changes in their scope of work. What:    Quarterly Provider Forum When:   Tuesday, Nov. 8, 2016 Time:     1 p.m. Where: Teleconference

Attention ACTT Providers: Partners is required, per Joint Communication Bulletin #J204, to make sure we capture the encounter data for Assertive Community Treatment Team (ACTT) services. Partners has allowed providers to bill one unit per… 

Updated September 21, 2016 The AlphaMCS system maintenance has been rescheduled to Thursday, Sept. 22, 2016 from 5 p.m.-7 p.m AlphaMCS will be unavailable on Tuesday, Sept. 20, 2016 from 5 p.m. to 7 p.m.  Please make sure you are logged out of the AlphaMCS system prior to 5 p.m. If you have questions, please

August 19, 2016 Attention All Providers: Site Determination Enforcement Implementation Effective with AlphaMCS Build 1.19, Partners Behavioral Health Management (Partners) has begun enforcing the site determination logic that has actually been in place since March of 2015. (See the June 17, 2016 Provider Alert for reference.) Claims edits in AlphaMCS are now being enforced to

August 11, 2016 Attention SAIOP and SACOT Providers: Partners Behavioral Health Management (Partners) has initiated a post payment review process and will select a sample of Substance Abuse Intensive Outpatient Program (SAIOP) and Substance Abuse Comprehensive Outpatient Treatment (SACOT) records for audit. All SAIOP and SACOT Providers who have a contract with Partners and are

July 29, 2016 Downtime Notification from AlphaMCS Partners has been informed by Mediware that AlphaMCS and AlphaFlex will be down the rest of today, Friday, July 29, 2016. Until the system is operational again, providers can use the manual SAR form provided on our website and fax requests to 704-884-2701 for MHSUD or 704-884-2690 for