Provider Alert

Partners wants your feedback! Please complete the survey below by Friday, October 20, 2017. As part of our continued commitment to partner with our providers regarding incentives and directly related to our Value, Innovation & Performance (VIP) Program, Partners wants your input and ideas on how we can strengthen the provider network and integrate valuable

Requests for Traumatic Brain Injury Funding Partners Behavioral Health Management (Partners) has recently received its annual allocation for Traumatic Brain Injury (TBI) funding.  In order to best serve consumers with a TBI and deliver services efficiently and effectively, Partners has revised our procedure for requesting TBI funding. Providers and organizations who wish to request funding

AlphaMCS Build 2.04 Delayed The AlphaMCS build has been postponed. It is schedule to occur on October 11, 2017. Please refer to the October 2, 2017 Provider Alert to find information about the changes impacting providers in the build.

Issued:  Oct 2, 2017 AlphaMCS Build 2.04 Below you will find the changes impacting providers in the upcoming AlphaMCS build. This build is scheduled to occur this Wednesday, Oct. 4, 2017. If you have questions regarding this information, or need assistance after the build takes place, please contact the IT Service Desk at 704-842-6431. UB-04

IRIS Unavailable Wednesday, Sept. 13, 2017 The NC Incident Response Improvement System (IRIS) will be unavailable on Wednesday, Sept. 13, 2017 from 12 p.m.-5 p.m. for maintenance.  If you have questions during this time, please refer to https://legacy.providers.partnersbhm.org/incident-reporting/, or contact Kim Maguire by emailing kmaguire@partnersbhm.org or calling 704-884-2504. Claims Update - Place of Service Code

NC Tracks and AlphaMCS Updates In the June Provider Bulletin, we told you about the need to ensure that the information loaded in AlphaMCS and the information enrolled in NC Tracks matched.  The following information is related to those announcements and is follow-up to those notices. Partners Behavioral Health Management is now in the process

Issued:  August 14, 2017 Attention Providers: Claims Missing Taxonomy Will DENY if Not Corrected On Tuesday, August 8, Partners sent a Provider Alert asking all providers to make sure they had entered the taxonomy in their claim properly. You must use the drop-down menu to select the taxonomy. You cannot simply enter the number—it will

Issued:  Aug 8, 2017 Select Taxonomy from Dropdown Menu On August 1, 2017, Partners began editing against taxonomy codes in the AlphaMCS claims system (See the June 30, 2017 Provider Alert for details.) Providers need to be aware that when searching for the proper taxonomy, you can type/populate the field without selecting it from the

Issued:  July 27, 2017 NC Tracks - Requirement for Fingerprint-Based Criminal Background Checks On July 30, 2017, NCTracks will implement a federal requirement for providers designated as "high categorical risk" or any person with a five percent or more direct or indirect ownership interest in the organization to be fingerprinted. The requirement is retroactively effective

Issued:  July 12, 2017 AlphaMCS will be unavailable tonight, Wednesday, July 12, 2017 from 5 p.m. to 8 p.m. for a maintenance release. Please make sure you are logged out of the AlphaMCS system prior to 5 p.m. If you have questions, please contact the Partners’ Service Desk at 704-842-6431.