Provider Alert

Issued: May 4, 2018 Second EFT Notice Sent to Providers Partners encountered an issue with the EFT process for the May 1, 2018 checkwrite.  The process had to be completed a second time. Providers should have received two EFT notices, and the EFT number on the Remittance Advice in AlphaMCS should match the second EFT

AlphaMCS Update for Providers Attention Credentialed Practitioners—Billing Services Request for Information--NADD Certification (RFI #0518-002) Update—Eye Movement Desensitization and Reprocessing Therapy (EMDR) Last Chance to Register! Advanced Peer Support Training Rate Schedule Updated May Medicaid Bulletin Available Issued: May 2, 2018 AlphaMCS - Viewing Patient Module An issue has been identified with viewing information in the

Issued:  April 26, 2018 AlphaMCS Update Over the past week, many have experienced technical issues with Mediware’s AlphaMCS system. We have been working with Mediware to resolve these issues, and thank you for your patience. On Wednesday, April 25, Mediware conducted an update to help resolve the latency and time-out sessions users have experienced.  If

Issued:  April 24, 2018 AlphaMCS Issues Update Partners’ Information Technology Department is continuing to work diligently with Mediware on the issues that have been reported with the AlphaMCS system.  Unfortunately, we do not currently have an estimate of when these issues will be resolved.  Please understand that the issues you are experiencing are out of

Issued:  April 19, 2018 UPDATE - AlphaMCS Issues This afternoon, Mediware made an update to AlphaMCS production system in an effort to alleviate some of the issues that have occurred today.  Users should begin seeing some improvement in the latency and functionality of the system. Please continue to report any problems that you experience to

Issued:  April 19, 2018 AlphaMCS Issues We are experiencing issues such as latency, search functions, update functions, and uploading of documents in AlphaMCS.  Partners has been in contact with Mediware and are working to resolve the issues. In the meantime, if you are entering information into AlphaMCS, please keep a paper copy of your data

Issued: April 13, 2018 DMHDDSAS Seeking Applications for Opioid Action Plan Implementation Initiative Funds The Division of Mental Health, Developmental Disabilities, and Substance Abuse Services (DMHDDSAS) has announced a Request for Applications for Opioid Action Plan Implementation Initiative funds. The purpose of grants awarded under this program is to implement strategies to prevent opioid overdoses,

Issued: April 10, 2018 Attention Providers – New Link Required to Access AlphaMCS Mediware has scheduled an AlphaMCS software build on Wednesday, April 11, 2018. Once the build is complete, providers will need to use a new URL to access AlphaMCS. The link you currently use to access AlphaMCS will CHANGE. The new URL is

Issued:  March 27, 2017 Ensure NPI Numbers/Medicaid Health Plans are Correct in NCTracks Partners has had an increase in terminated Medicaid Health Plans. In Partners’ Provider Communication Bulletin #70 dated June 22, 2017, providers were directed to ensure their enrollment for each NPI number is active in NCTracks and under the Medicaid Benefit plan in NCTracks. If the Medicaid

Issued:  March 23, 2018 Partners received the final versions of the Division of Medical Assistance (DMA) Super Measures on March 20. They are: Integrated Care Performance Measure – NC Innovations Substance Use Disorder Follow-Up After Discharge Performance Measure – Medicaid Mental Health Follow-Up After Discharge Performance Measure – Medicaid If you have questions, please email questions@partnersbhm.org.