Provider Alert

Issued:  March 16, 2020 Follow up to March 16, 2020 Provider Teleconference #1 Thank you to all providers who were able to participate in Partners’ Provider Teleconference this morning. As noted in the call, your feedback is important to us and we will share your questions with the Division of Health Benefits and Division of

Issued: March 13, 2020  Provider Teleconference Monday, March 16, 2020   NC Medicaid has issued SPECIAL BULLETIN COVID-19 #2: General Guidance and Policy Modifications. The bulletin is available at https://medicaid.ncdhhs.gov/providers/medicaid-bulletin.   Partners will host a provider teleconference on Monday, March 16, 2020, at 10 a.m. to discuss changes referenced in the bulletin and expectations for providers.   Register for the teleconference.  Once registered, you will receive a call-in number and

Issued:  March 12, 2020 The following information was released by NC Medicaid. NC Medicaid Updates Policies to Address COVID-19 March 11, 2020:  NC Medicaid is implementing several policy changes in response to COVID-19 to slow the spread of the virus, support healthcare providers and protect more vulnerable North Carolinians. The policies, which will go into

Issued:  March 11, 2020 Providers are asked to continue to check the NCDHHS website for the most up-to-date information about COVID-19. DMH/DD/SAS COVID-19 Webinar The Division of Mental Health/Developmental Disabilities/Substance Abuse Services will host a webinar today, Wednesday, March 11, 2020, beginning at 5 p.m. to update about the preventive measures they are taking and

Issued:  March 10, 2020 Governor Roy Cooper issued an executive order on March 10, 2020 declaring a state of emergency to coordinate response and protective actions to prevent the spread of COVID-19 In addition to the emergency declaration, the North Carolina Department of Health and Human Services (NCDHHS) is making several recommendations to slow the

Issued:  March 4, 2020 Each year, Partners conducts a Community Network Adequacy and Accessibility Analysis to understand the health needs of the citizens in the regions we serve. To assist with this process, we want input from every perspective and every person touched in some way by mental illness, substance use disorders, traumatic brain injuries

Issued:  March 2, 2020 Your Feedback Requested—Coordination of Care Assessment Partners is gathering data to identify opportunities to increase sharing of key information for coordination of care across Partners delivery system. This short survey will assist us in this identification and advance our goals toward consistent coordination of information for our members that are receiving

Issued:  February 28, 2020 This information is being distributed on behalf of the NC Division of Mental Health, Developmental Disabilities and Substance Abuse Services: The Access to Health Care Subcommittee of the North Carolina Council for Women/Domestic Violence Commission is asking for all LME/MCOs and their adult mental Health, intellectual/developmental disability and substance use disorder

Issued:  February 26, 2020 Retroactive Medicaid Service Authorization Requests Effective February 24, 2020, Partners Utilization Management Department will review requests for Retroactive Medicaid requests within 90 days from the Modified Date in NC Tracks.  This is a change from the 30-day timeframe posted in February 2019 Provider Bulletin #90.  All Retroactive Service Authorization Requests (SAR)

Issued: February 19, 2020 Authorizations and Documentation: Partners will align the authorization requirements for both State and Medicaid funded Peer Support services. There will be 64 unmanaged units for Peer Support regardless of funding source. When the provider wants to request more units beyond the unmanaged units, the provider must submit a service order, a