Provider Alert

Issued:  November 15, 2019 In a provider alert issued on November 5, 2019, Partners announced that Peer Support Services (PSS) would be available in the Medicaid B Benefit Plan effective November 1, 2019. Peer Support is no longer offered as a B3 Service after October 31, 2019. Due to the change from unmanaged B3 PSS

Issued:  November 5, 2019 December Provider Webinar Rescheduled to Tuesday, December 10, 2019 Partners’ December Provider Webinar has been rescheduled. The December Provider Webinar will be held on Tuesday, December 10, 2019, at 1 p.m. If you have already registered for this event, make sure to note the date change. You do not need to

Issued:  October 25, 2019 Providers:  Information Requested by October 31, 2019  Partners requests that providers complete a brief survey by October 31 to assist in the completion of Annual Performance Reviews (APR). Per Partners Provider Operations Manual criteria and our monitoring responsibilities, account specialists complete an APR for all contracted providers. Completed APR results are reviewed by the Network Management Committee.  A score of 75% on the APR

Issued:  October 2, 2019 The NC Department of Health and Human Services (NC DHHS) has released two documents this week in regard to Medicaid Transformation: Non-binding Statement of Interest for Potential Advanced Medical Home Plus Practices and Care Management Agencies:As forecasted in the Tailored Care Management webinar on August 29, this document is an opportunity for

Issued:  Sept. 27, 2019 Members receiving State funded, B3, or ICF-IID services must have a valid NC-SNAP assessment in their medical record unless they have a SIS assessment.  NC-SNAPs are valid for 1 year. Any NC-SNAP documents that have not been submitted by Fax or Email to Partners must be submitted by the end of business,

Issued: Sept. 26, 2019 Attention Innovations Providers:  T2025 Specialized Consultation Services Claims that are processed on November 1, 2019, or later, For T2025-Specialized Consultation Services will no longer be processed as Clinician Based.  Claims should be submitted using the Agency NPI as the Rendering NPI number.  According to the service definition: Specialized Consultation Services provide

Revision to Provider Communication Bulletin #96: Changes to Outpatient Opioid Treatment (OOT) Benefit Limit for State and Medicaid Service Codes: H0020 (Per diem) – Opioid Treatment Services H0020U3BU (Weekly) – Opioid Treatment Services    On August 15, 2019, Partners announced that providers of Outpatient Opioid Treatment (OOT) may request up to 90 units for 90 days

Issued:  September 9, 2019 Updated: New Rate for Comprehensive Trauma Informed Assessments (CTIA) Please note the updates to the list of the providers participating in the CTIA Learning Collaboratives. Provider agencies who have been participating in the CTIA learning collaborative hosted by the Center for Child and Family Health can now request to add the

Issued:  Sept 5, 2019 Hurricane Dorian Request for Provider Support Due to the impact Hurricane Dorian will have throughout the eastern and central portions of North Carolina, Partners is working with the NC Department of Health and Human Services (NCDHHS) to request support from our Network Clinicians and agencies who are willing, able and available

Issued:  August 13, 2019 The next AlphaMCS build is scheduled to occur tomorrow, Wednesday, August 14, 2019.  The system will be unavailable from 5:00 p.m. – 9:00 p.m.  Please make sure you are logged out of the AlphaMCS system prior to 5:00 p.m.  As part of this build, WellSky has increased the security of password storage; therefore, when logging in to the system after the build has been