Provider Alert

Issued:  April 28, 2020 In our steadfast commitment to you, our providers, Partners has established our Service Stability Program to help alleviate the social and economic impacts of COVID-19. Partners will continue to assess every opportunity to support you during this crisis to maintain the highest quality network and ensure that services and supports remain

Issued:  April 24, 2020 Behavioral Health Service Flexibilities On Thursday April 16, 2020, the Division of Health Benefits (NC Medicaid) issued Special Bulletin COVID-19 #46:  Behavioral Health Service Flexibilities. This special bulletin builds upon flexibilities and guidance that Partners has previously shared. Your voices have been heard in the State workgroups, and Partners will continue

Issued:  April 23, 2020 Updated: April 24, 2020 Provider Council The Partners Provider Council will meet virtually tomorrow, April 24, 2020. Both providers and Partners’ Provider Network staff will join the meeting at 9:30 a.m. In addition, a Provider Information Session specifically for Innovations and I/DD providers will be held at 1 p.m. Prior registration

Issued:  April 22, 2020 On April 16, 2020, Partners released Provider Alert COVID-19 #18 – Appendix K Retainer Payment Requests, outlining the requirements and process for Appendix K retainer payments. Partners is modifying the process providers need to follow to submit Appendix K retainer payments. Effective April 22, 2020: 1. When the waiver participant/primary caregiver

Issued:  April 1, 2020 On April 6, 2020, the Centers for Medicare and Medicaid Services (CMS) approved the Appendix K Emergency Preparedness and Response Waiver Request submitted by the NC Department of Health and Human Services (NC DHHS) on March 13, 2020. This approval permits, as requested in Appendix K, specific flexibilities and/or exceptions to

Issued:  April 14, 2020 In our steadfast commitment to you, our providers, Partners has established our Service Stability Program to help alleviate the social and economic impacts of COVID-19. Partners will continue to assess every opportunity to support you during this crisis to maintain the highest quality network and ensure that services and supports remain

Issued:  April 13, 2020 ICF-IID Provider Information Session Partners is adding an information session specifically focused on our ICF-IID provider community: ICF-IID Provider Information Session Friday, April 17, 2020, 11 a.m. Register in advance for this meeting. After registering, you will receive a confirmation email with more details. To learn about other Provider Information Sessions,

April 10, 2020 Time-limited Rate Increase In our steadfast commitment to you, our providers, Partners has established our Service Stability Program to help alleviate the social and economic impacts of COVID-19. Partners will continue to assess every opportunity to support you during this crisis to maintain the highest quality network and ensure that services and

Issued:  April 9, 2020 Training Today, Thursday, April 9, 2020 Due to the rapidly evolving nature of the COVID-19 crisis, the Department of Health and Human Services will periodically coordinate time-sensitive trainings for urgent and emerging identified training needs.  We are working with our provider communities and other stakeholders to facilitate our mutual commitment to

Issued:  April 8, 2020 Wednesday, April 8, 2020 3:00 p.m. (This weekly update will resume its regular schedule on Thursday, April 16 at 3:00 p.m.) Participant Log-In Information: (There is no dial-in option for this webinar) Please register for COVID-19 Provider Call on Apr 8, 2020 3:00 PM EDT at: https://attendee.gotowebinar.com/register/5580603558679529997 After registering, you will