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Provider Alert

Provider Password Update – Alpha+ Direct Login

Issued: January 30, 2026 Partners Health Management is aligning one of our legacy systems, Alpha+, with current security standards. This is part of our ongoing effort to strengthen system security while keeping provider workflows stable and uninterrupted. What is happening? Partners is updating Alpha+ to bring it into alignment with state security practices. This will

Partners Finance Moves to New Accounting Platform

Issued: January 30, 2026 Partners Health Management’s Finance Department has migrated to a new accounting platform. What is happening? Partners’ Finance Department has moved to a new accounting platform. All claims payments for the checkwrite dated Feb. 3, 2026, were processed successfully in the new system and payments will be posted to your bank on

Physical Health Prior Authorization Requirement Updates — Effective April 1, 2026

Issued: January 28, 2026 Partners Health Management, in collaboration with Carolina Complete Health (CCH), is sharing updates to physical health prior authorization (PA) requirements that will take effect April 1, 2026. These changes are part of ongoing efforts to streamline administrative processes, reduce provider burden, and improve timely access to care for members. What is

Provider Alert: Physical Health Prior Authorization Requirement Updates Effective Feb. 1, 2026

Issued: January 14, 2026 Partners Health Management is providing a reminder to providers regarding updates to prior authorization (PA) requirements for physical health that will take effect on Feb. 1, 2026. Carolina Complete Health (CCH) administers Physical Health utilization management on behalf of Partners. These updates reflect ongoing efforts to enhance consistency, minimize unnecessary administrative burdens