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Provider Alert

Provider Alert: Reminder for Electronic Visit Verification Personal Care Services Providers

Issued: Aug. 22, 2024 Partners Health Management is reminding providers that only Personal Care Services (PCS) 99509 HA and 99509 HB are subject to Electronic Visit Verification (EVV) requirements. Partners utilized HHAeXchange (HHA) as the EVV vendor. Providers subject to EVV requirements must submit claims through EVV. What must providers do? Providers subject to EVV

Provider Alert: 2024 Perception of Care Survey

Issued: Aug. 12, 2024 Today is the day! The Perception of Care Survey links are live until September 20, 2024. Below is the information you need to administer the survey to members. This information is also on Partners’ website for your reference. What’s happening? This survey is for Mental Health and Substance Use Disorder populations.

Provider Alert: NC Medicaid Announces Temporary Flexibilities Due to Tropical Storm Debby

Issued: August, 8 2024 On Aug. 6, 2024, NC Medicaid announced it will reimburse providers for medically necessary drugs and services, and equipment and supplies, provided during the Tropical Storm Debby emergency without prior approval. The temporary flexibilities will run through Aug. 20, 2024. For details on the flexibilities, read provider bulletin NC Medicaid Temporary