Provider Communication Bulletin

In This Bulletin: Important Tailored Plan Announcement Updated: Partners Offers NC Medicaid Managed Care Virtual Education Series NC-TOPPS Initial Interview, 3-Month Update Compliance IRIS Report Expectations Claims Information State News and Updates Training Resource and Collaborative (TRAC) Community Training Additional Events and Training PDF Version > Important Tailored Plan Announcement The N.C. Department of Health

Planning to be a CMA or AMH+? Let us know. Partners 2021 Needs Assessment and Gaps Analysis Survey Claims Information State News/COVID-19 Updates Upcoming Provider Meetings Partners’ Training for Members, Providers and the Community Member Education and Involvement Training for Providers Community Events and Training Provider Alerts Trainings, Announcements and Reminders Download and Print Planning

Revised Provider Operations Manual Clinical Documentation: Essential Elements of an Individualized Plan Claims Information Upcoming Provider Meetings Partners’ Training for Members, Providers and the Community Member Education and Involvement Training for Providers Other Training Resources and Opportunities Community Events and Training Provider Alerts State News/COVID-19 Updates Trainings, Announcements and Reminders Download and Print Revised Provider

Checkwrite Reminders NC-SNAP Training Clinical Documentation: Essential Elements of a Person-Centered Plan Claims Information Registration of Interest (ROI) #1020-001 - NC Medicaid Children and Youth Services, Burke and Rutherford Counties Upcoming Provider Meetings Partners’ Training for Members, Providers and the Community Provider Alerts State News/COVID-19 Updates Trainings, Announcements and Reminders Download and Print Checkwrite Reminders

Partners’ Quarterly Provider Forum Appointment Scheduling Important Information about Annual Performance Reviews IRIS Incident Report Submissions Clinical Documentation: Essential Elements of a Comprehensive Clinical Assessments Partners’ Provider Portal Training Claims Information Upcoming Provider Meetings Partners’ Training for Members, Providers and the Community Provider Alerts State News/COVID-19 Updates Trainings, Announcements and Reminders Download and Print Partners’

Additional Guidance - Service Authorization Request Flexibilities Requesting Services Services/Codes - No Prior Authorization Required Services/Codes – Initial Requests Only, Medical Necessity Review Required (Clinical Documentation Required to be Submitted with SAR) – REVISED Concurrent/Reauthorization Only – Notification SAR (SAR Only, No Clinical Documentation Required to be Submitted with SAR) – REVISED Initial and Concurrent/Reauthorization

Upcoming Provider Meetings State News/COVID-19 Updates Claims Information September is Recovery Month Partners’ Training for Members, Providers and the Community Provider Alerts Trainings, Announcements and Reminders Download and Print Upcoming Provider Meetings Partners’ Provider Council: The Partners’ Provider Council is a group of professional representatives and advocates for all service providers in the Partners’ catchment

Provider Council to Expand Voting Membership Upcoming Provider Meetings Partners Awarded $4 million SAMHSA Successful Recovery Grant Reminder: Annual Submission of Provider Quality Improvement Projects Reminder: Client Perception of Care Surveys State News/COVID-19 Updates Utilization Management Update Claims Information Partners’ Training for Members, Providers and the Community Provider Alerts Training, Announcements and Reminders Download and

Annual Submission of Provider Quality Improvement Projects Reminder of After-Hours Coverage and Crisis Plan Requirements Introducing PartnersLink State News/COVID-19 Updates Claims Information CMS Issues Home and Community-Based Settings Regulation Provider Information Sessions/Partners Provider Council Partners Training for Providers and the Community Provider Alerts Training, Announcements and Reminders Download and Print Annual Submission of Provider Quality

COVID-19 Flexibilities Update Partners Welcomes New Chief Operating Officer Intensive Alternative Family Treatment (IAFT®) Update Introduction to Social Determinants of Health Training Member Feedback Needed – Community Network Adequacy and Accessibility Analysis State News/COVID-19 Updates Claims Information Partners Provider Council Partners Training Academy Provider Alerts Training, Announcements and Reminders Download and Print COVID-19 Flexibilities Update