Provider Communication Bulletin

Partners Provider Council June Quarterly Provider Webinar State News/COVID-19 Updates Interest Requested: Care Management Agency/Advanced Medical Home Plus Claims Information Partners Offers Member Training Partners Training Academy Community Training Resources & Opportunities Provider Alerts Training, Announcements and Reminders Download and Print Partners Provider Council The Partners Provider Council will meet virtually this Friday, May 22,

NC DHHS Sending Letter to Medicaid and NC Health Choice Beneficiaries COVID-19 Updates Member Feedback Needed - 2020 Needs Assessment and Gaps Analysis Survey Claims Information Upcoming Partners-Sponsored Provider Meetings Partners Training Academy Community Training Provider Alerts Training, Announcements and Reminders Download and Print NC DHHS Sends Letter to Medicaid and NC Health Choice Beneficiaries

Partners Launches COVID-19 Provider-Specific Webpage COVID-19 Updates Care Plan Signature Requirements Monitoring Site Visits  Authorizations  New Service Codes – Use CR Modifier State News Partners 2020 Needs Assessment and Gaps Analysis Survey March Provider Council Meeting Provider Operations Manual March Quarterly Provider Webinar LIP Collaborative—May 13, 2020 Attention I/DD Providers: NC-SNAP Claims Information Partners Training Academy Provider

Partners Community Needs Assessment February Provider Council Meeting Quarterly Provider Webinar Social Determinants of Health Claims Information State News News from Program Integrity National Quality Partners™ Leadership Consortium Announces 2020 Participation  Partners Training Academy Community Training Provider Alerts Training, Announcements and Reminders Download and Print Partners 2020 Needs Assessment and Gaps Analysis Survey Every year,

Holiday Closing January Provider Council Meeting Appointment Scheduling Reminder of After-Hours Coverage and Crisis Plan Requirements Utilization Management Updates Clinical Practice Guidelines Claims Information State News Partners Training Academy Provider Alerts Partnership Honored by i2i for Community Inclusion Efforts Training, Announcements and Reminders Download and Print Holiday Closing Partners’ administrative offices will be closed on

Holiday Closings Request for Changes to Enrolled Member Record Appointment Scheduling Updated: Partners Inpatient Review Form Back-Up Staffing Tutorial Available Registration of Interest: NC Medicaid Children and Youth Services (Surry and Yadkin Counties) ROI #1219-001 2020 Checkwrite Schedule Claims Information State News Partners Training Academy Community Training Provider Alerts Training, Announcements and Reminders Download and

DATE CHANGE: Partners’ Provider Council DATE CHANGE: Partners’ December Provider Webinar Appointment Scheduling Partners Conducts Annual Mailing Behavioral Health Screening and Self-Help Tools NC-TOPPS Access Control Process Implementation NC HealthConnex Connectivity Requirements Utilization Management Updates Claims Information NC Tracks News—DHHS Suspends Implementation of Managed Care, A Message on Behalf of NC Medicaid Partners Training Academy

Partners’ December Provider Webinar Provider Account Specialist Changes Measurement-Based Care Registration of Interest (ROI): NC Medicaid Community Support Team - Permanent Supportive Housing (ROI #1019-001) Public Comment Period Reposted: CCP 8A-6, Community Support Team NC Medicaid Managed Care Raise the Age in Effect December 1, 2019 Claims Information NC DHHS Family First Provider Readiness Assessment

Partners’ September Provider Webinar Measurement-Based Care NC Medicaid Managed Care Social Determinants of Health (SDOH) - Assisting Members to Identify and AddressUnmet Social and Environmental Needs Unmanaged Basic Outpatient Services Code List Claims Information Partners Licensed Independent Practitioners Collaborative Partners Training Academy Alerts and LME/MCO Joint Communication Bulletins Training, Announcements and Reminders Download and Print

Partners’ September Provider Webinar Use of Measurement Based Care Requirement to continue in Partners Network—Effective Implementation November 1, 2019 National Accreditation Required for Level II through IV Children or Adolescent Group Homes New Rate for Comprehensive Trauma Informed Assessments (CTIA) Changes to Outpatient Opioid Treatment (OOT) Benefit Limit for State-Funded and Medicaid Reminder—Quality Improvement Projects