Provider Alert

Issued:  December 9, 2020 The NC Department of Health and Human Services (DHHS) has announced that it will delay the implementation of Electronic Visit Verification for a minimum of 90 days. During this time, Partners will continue our close collaboration with DHHS and will update you as we have more information. Thank you for your

Issued:  December 3, 2020 NC Innovations Waiver Retainer Payments On Nov. 24, the North Carolina Department of Health and Human Services (DHHS) issued Joint Communication Bulletin (JCB #381) regarding retainer payments for NC Innovations Waiver Services through Appendix K. JCB #381 provides specific updates on the billing of retainer payments. For reference, retainer payments are

Issued:  October 30, 2020 Time-Limited Rate Increases As part of the Partners Service Stability Program, and to align with communication from DHHS, Partners will continue time-limited rate increases for the following Medicaid services as outlined below. The temporary increases will be continued through Jan. 21, 2021. Date of Rate Increase Service Code Description Rate Increase

Issued:  October 20, 2020 Partners will lift the State Benefit timely filing guidelines to allow providers to submit State Benefit claims not previously invoiced through Non-UCR for dates of service beginning March 1, 2020-June 30, 2020. Any State Benefit claims with dates of service March 1, 2020-June 30, 2020 that previously denied due to timely

Issued:  Oct. 14, 2020 Time-Limited Rate Increase Continued As part of the Partners Service Stability Program, we are implementing and continuing time-limited rate increases for the following Medicaid services as outlined below. The temporary increase will be effective with dates of service October 19, 2020 through December 31, 2020. Service Code Description Rate Increase Effective

Issued:  Oct. 13, 2020 AlphaMCS 2.17 Build scheduled Wed., Oct. 14  The next AlphaMCS build is scheduled to occur this Wednesday, October 14, 2020.  The system will be unavailable from 5 p.m.-9 p.m. Please make sure you are logged out of the AlphaMCS system prior to 5 p.m.-  - If you have questions, please contact Partners’ IT Service Desk at

Issued:  Sept. 28, 2020 AlphaMCS Downtime beginning at 5:30 p.m. today Partners has been informed by WellSky that they will be resetting the Alpha servers today, Sept. 28, 2020, at 5:30 p.m. to resolve reported latency issues. This should not take very long, however, if you are in the system during this time, it is

Issued:  September 23, 2020 Public Comment - Peer Support A public comment period is now underway regarding recommendations for the occupational regulation of peer support in North Carolina. To review the Recommendations and participate in the public comment, please visit https://pss.unc.edu/pss-commission/about by Friday, Sept. 25. Aunt Bertha Virtual Community Event Date and Time: October 20,

Issued:  September 18, 2020 Time-Limited Rate Increases Extended As part of Partners Service Stability Program, Partners is continuing time-limited rate increases for the following Medicaid services as outlined below. The temporary increase will continue until Dec. 31, 2020. Service Code Description Rate Increase Effective Period H2016 Residential Supports Level 1 15% Oct. 1, 2020 –

Issued:  September 9, 2020 The submission of Client Perception of Care Surveys has been extended to Monday, September 21, 2020. Printed copies of the survey are available through the links below. Please remember that completed survey information must be electronically submitted via the link shared in the Survey Administration Guidelines sent with the original request.