Issued: February 26, 2026
Partners Health Management is notifying providers that claims impacted by the North Carolina Department of Health and Human Services’ revised fee schedules will be reprocessed beginning Friday, Feb. 27, 2026.
Providers were notified of the revised fee schedules in a Provider Alert issued on Jan. 22, 2026: https://legacy.providers.partnersbhm.org/ncdhhs-issues-revised-fee-schedules/.
What is happening?
Providers will begin to see claims reprocessed on Friday, Feb. 27, 2026.
What do providers need to do?
- Behavioral Health Providers: No action is needed from providers. Claims will be reprocessed from Feb. 27, 2026, through March 13, 2026.
- Physical Health Providers: Physical Health Providers should follow the steps outlined in https://mailchi.mp/cch-network/special-bulletin-lesser-of-logic for Physical Health claims processing.
Who can providers contact if they have questions?
If providers have questions, they can:
- Email Rates@PartnersBHM.org for rate-related questions.
- Email ClaimsDepartment@PartnersBHM.org for claims questions.
- Email Provider Network Relations at PNRelations@PartnersBHM.org or call the Provider Services Line at 1-877-398-4145 for questions other than rates or claims.
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