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Home Health and Personal Care Services

At Partners Health Management, we are committed to supporting our Home Health Care Services and Personal Care Services providers with resources that simplify processes and enhance care delivery. Our webpages offer guidance on service eligibility, referrals, authorizations, billing and compliance requirements—including Electronic Visit Verification (EVV).

For Personal Care Services, providers can find step-by-step instructions for submitting the DHB-3051 form, scheduling assessments and receiving authorizations for both physical and behavioral health needs, along with information on the current No Prior Authorization period.

The Home Health Care Services page outlines covered services, EVV requirements and claims guidance. Each page also includes access to NC Medicaid updates, training materials and direct support contacts to help you deliver high-quality, coordinated care.

Personal Care Services – Physical Health

Personal Care Services (PCS) are for people residing in a: Private living arrangement Residential facility licensed by North Carolina as an adult care home. Combination home as defined in G.S. 131E-101(1a). A combination home is a nursing home that offers one or more levels of care, including any combination of skilled nursing, intermediate care and

Personal Care Services – Behavioral Health

Personal Care Services Overview - Behavioral Health Personal Care Services (PCS) for I/DD and Behavioral Health include a personal care component. These services include: Community Living and Supports (CLS) 1915(i) Individual and Transitional Support (ITS) Supported Living Periodic These services require Electronic Visit Verification (EVV). EVV confirms that services are delivered as authorized, supports timely

Home Health Care Services

Home Health Care Services Electronic Visit Verification (EVV) launched Oct. 1, 2025. Home Health services are provided to beneficiaries residing in private residences and include: Home health aide services Skilled nursing services Medical supplies Specialized therapies: Physical therapy Speech-language pathology Occupational therapy Note: Skilled nursing, therapies and medical supplies may also be provided in adult