Provider Alert

Issued: March 27, 2026 Partners Health Management is issuing this Provider Alert to ensure providers are aware that the Incident Response Improvement System (IRIS) will be unavailable on Wednesday, April 1, 2026, from 6:00 a.m. to 8:30 a.m. for a scheduled system update. What is happening? The North Carolina Department of Health and Human Services

Issued: March 26, 2026 Partners Health Management is aware of issues affecting the March 24 Remittance Advice and 835 response files. No action is required from providers. We will provide an update as soon as the issue has been resolved. If you have questions, contact ClaimsDepartment@PartnersBHM.org.

Issued: March 23, 2026 UM provided a grace period for late submissions of Medicaid SARs for services impacted by the Mental Health Parity and Addiction Equity Act (MHPAEA) from Dec. 1, 2025, to March 1, 2026. Partners provided a complete list of impacted services in an Oct. 8, 2025, Provider Alert titled CMS-Approved NQTLs: Staggered Implementation

Partners Health Management is issuing this Provider Alert to ensure providers are aware that the Incident Response Improvement System (IRIS) will be unavailable on Wednesday, March 11, 2026, from 6:30 a.m. to 10:30 a.m. to implement a system update. What is happening? The North Carolina Department of Health and Human Services (NCDHHS) has announced the

UM Update: Changes to Peer-to-Peer (P2P) Process   Effective April 1, 2026, Partners Health Management is renaming and revising its post-decision Peer-to-Peer (P2P) process to align with National Committee for Quality Assurance (NCQA) guidelines. The process will now be referred to as Post-Decision Discussions. The purpose of a Post-Decision Discussion is to have a collaborative