Issued: March 27, 2026
Partners Health Management is issuing this Provider Alert to ensure providers are aware that the Incident Response Improvement System (IRIS) will be unavailable on Wednesday, April 1, 2026, from 6:00 a.m. to 8:30 a.m. for a scheduled system update.
What is happening?
The North Carolina Department of Health and Human Services (NCDHHS) has announced the Incident Response Improvement System (IRIS) will be unavailable from 6:00 a.m. to 8:30 a.m. on Wednesday, April 1, 2026, for a scheduled system update.
What do providers need to know?
- IRIS will be unavailable on Wednesday, April 1, 2026, from 6:00 a.m. to 8:30 a.m. for a scheduled system update.
- Providers are reminded that IRIS reports must be submitted within 72 clock hours from the time the provider becomes aware of an incident.
- During the outage window, providers may obtain a hard copy of the IRIS incident report form from the IRIS website or print forms from the NCDHHS website:
- IRIS website: ncdhhs.gov
- NCDHHS IRIS Forms: https://www.ncdhhs.gov/document/incident-response-improvement-system-iris-forms
What do providers need to do?
If an incident occurs during the system downtime, providers may complete a paper IRIS report and submit it to Partners Health Management using the methods below.
- Fax: 704-884-2620
- Email: iris@partnersbhm.org
- Reports may also be submitted to DMH/DD/SUS Customer Service and Community Rights Team via fax at 1-984-777-9264.
Providers must still enter the report into IRIS once the system becomes available.
Additional State Reporting Requirements
Healthcare Personnel Registry (HCPR): Allegations of abuse, neglect, misappropriation of property, fraud or diversion of drugs by health care personnel must be reported to the DHSR Healthcare Personnel Registry.
- Initial Allegation Reports-within 24 hours
- Investigation Reports-within 5 days
- Fax: 919-733-3207
- Deaths in Licensed Facilities (suicide, homicide/violence, accident, or restraint) must be reported to the DHSR Complaint Intake Unit.
- Fax: 919-715-7724
Who can providers contact if they have questions?
Providers may email IRIS@PartnersBHM.org if they have questions.