Provider Alert

Provider Alert: IRIS System Maintenance Scheduled for January 27

January 24, 2025
Provider Alert (category)

Issued: January 24, 2025 The North Carolina Department of Health and Human Services (DHHS) and the Division of Information Technology staff will be performing an update to the IRIS System on Monday, January 27. The system is expected to be unavailable from 12:00 p.m. to 12:15 p.m. that day. For additional support: TPs may contact

Provider Alert: Remittance Emails Not Received

January 17, 2025
Provider Alert (category)

Issued: January 17, 2025 Partners Health Management is aware of an error that prevented some providers from receiving automated Medicaid Direct remittance emails. This affects only the EFT remittances for Medicaid Direct claims on the upcoming Jan. 22, 2025, checkwrite. The remittance information is available in Alpha+. If you have questions, please email ClaimsDepartment@PartnersBHM.org.

Provider Alert: Guidance on Beneficiaries Enrolled in Medicaid and ACA Marketplace Coverage

January 10, 2025January 10, 2025
Provider Alert (category), Provider News (category)

Issued: January 10, 2025 Partners Health Management is sharing guidance to providers for NC Medicaid beneficiaries enrolled in Marketplace coverage through HealthCare.gov. This information was shared by the North Carolina Department of Health and Human Services (NCDHHS) in a Medicaid Bulletin that addresses (1) information about beneficiaries enrolled in NC Medicaid and Affordable Care Act