Provider Alert

Issued: July 12, 2024 Partners Health Management is continuing to load all members and authorizations for personal care services (PCS-99509) in the HHAeXchange EVV vendor portal. Providers should be able to see members in HHAeXchange by July 17. If you are a contracted Tailored Plan provider with Partners and unable to see your members in

Issued: July 2, 2024 This provider alert is to let providers know that you may experience issues accessing ProAuth. Partners Health Management is aware of the issue and is working to resolve it as quickly as possible. What is happening? Some providers may experience issues accessing ProAuth. What do providers need to do? If providers

Issued: July 2, 2024 This provider alert outlines the trips that are not covered under Non-Emergency Medical Transportation (NEMT), the transportation benefit in the Tailored Plan. What is happening? Some rides are not covered under Non-Emergency Medical Transportation (NEMT). This provider alert serves as notice to providers of the types of trips that are not