Provider Alert

Issued: April 29, 2024 Beginning May 1, 2024, Partners Health Management will add several State-funded substance use withdrawal management services to its behavioral health benefit array. What is happening? Effective May 1, 2024, Partners will add the following State-funded substance use withdrawal management services to its behavioral health benefit array: Ambulatory Withdrawal Management without Extended

Issued: April 19, 2024 Partners Health Management is implementing a 15% rate increase for providers with approved State Funded claims. The increase is for claims that were approved and paid for dates of service from July 1, 2023-December 31, 2023. The increase will be through an invoice process described below.  What is happening? Partners is

Issued: April 12, 2024 Beginning Monday, April 15, 2024, providers who sign in to ProviderCONNECT will be able to view or download authorization decision letters in ProAuth. This update provides a seamless process that will allow providers to view approval, unable to process and adverse decision letters inside the ProAuth platform. ProAuth is accessed under

Issued: April 11, 2024 Partners Health Management is aware some claims are processing at the incorrect rate. We are working to resolve this issue as soon as possible. What is happening? Some claims are processing at the incorrect rate. Partners will reprocess all claims impacted as soon as the issue is resolved. What do providers