Provider News

This section provides quick access to operational information and the latest news affecting the Partners’ Provider Network

Provider Alert: Maintenance Scheduled Tonight for Trucare

June 22, 2023June 22, 2023
Provider Alert (category), Provider News (category)

Issued: June 22, 2023 Partners IT is planning scheduled maintenance tonight - Thursday, June 22, 2023 - from 6-9 p.m. Users may experience latency in ProAuth and TruCare during that time. We apologize for any inconvenience and appreciate your patience and understanding.

Provider Communication Bulletin #141

June 15, 2023
Provider Communication Bulletin (category), Provider News (category)

In This Bulletin: Electronic Visit Verification: What You Need to Know What’s in Your Compliance Toolbox? Claims Information UM Updates State News and Updates Training Resource and Collaborative (TRAC) Community Training Additional Events and Training PDF Version > Electronic Visit Verification: What You Need to Know The 21st Century Cures Act requires NC Medicaid to

Provider Alert: Invoices for Non-UCR Federal and State Allocations Due June 5

June 2, 2023June 2, 2023
Provider Alert (category), Provider News (category)

Issued: June 2, 2023 This is a reminder that invoices for Non-UCR Federal and State Allocations are due Monday, June 5. What is happening? Providers must submit invoices for all State Funded Reimbursement through the invoice process by the following dates: Invoices for State Allocations are due by Monday, June 5 Invoices for Federal Allocations

Provider Alert: Change in How Providers Access ProAuth

June 1, 2023June 1, 2023
Provider Alert (category), Provider News (category)

Issued: June 1, 2023 Partners has upgraded how providers access the ProAuth platform to submit prior authorization requests. ProAuth can now be accessed under Quick Links in ProviderCONNECT. The direct link to ProAuth makes it…

Provider Communication Bulletin #140

May 18, 2023
Provider Communication Bulletin (category), Provider News (category)

In This Bulletin: Nasal Spray Narcan® Kits Available for Our Providers WS/FCS Seeks Mental Health Service Providers Program Integrity’s Role in Healthcare Claims Information UM Updates State News and Updates Training Resource and Collaborative (TRAC) Community Training Additional Events and Training PDF Version > Nasal Spray Narcan® Kits Available for Our Providers Partners has a

Provider Communication Bulletin #139

April 20, 2023
Provider Communication Bulletin (category), Provider News (category)

In This Bulletin: Quality Management Updates for Nursing Delegations, DSPs New ProAuth Demonstration Video Available On-Demand Updates to Partners’ Prior Authorization Process Claims Information UM Updates State News and Updates Training Resource and Collaborative (TRAC) Community Training Additional Events and Training PDF Version > Quality Management Updates for Nursing Delegations, DSPs Nursing Delegation Quarterly Reviews

Provider Alert: ILOS Changes – Updated April 6, 2023

April 6, 2023April 6, 2023
Provider Alert (category), Provider News (category)

Issued: April 6, 2023 Effective April 1, 2023, Partners Health Management’s In Lieu of Service (ILOS) were transitioned to the NC Medicaid Direct health plan or discontinued. As previously noted in a provider alert on February 23 and a follow up on April 5, Partners received communication from the N.C. Department of Health and Human

Provider Alert: ILOS Changes Effective April 1, 2023

April 5, 2023April 5, 2023
Provider Alert (category), Provider News (category)

Issued: April 5, 2023 Effective April 1, 2023, Partners Health Management’s In Lieu of Service (ILOS) were discontinued or transitioned to Partners’ Behavioral Health I/DD Tailored Plan (Tailored Plan) and/or NC Medicaid Direct. What is happening? Partners In Lieu of Services were discontinued or transitioned to the Tailored Plan and/or NC Medicaid Direct. When is

Provider Alert: Partners to Hold Virtual Session on ProAuth

April 4, 2023April 4, 2023
Provider Alert (category), Provider News (category)

Issued: April 4, 2023 What is happening? Partners will hold a virtual meeting on Thursday, April 6, from 10:30 a.m. to noon to answer providers’ questions about our new system for authorizations, ProAuth. When is this happening? Date: Thursday, April 6, 2023 Time: 10:30 a.m. to noon Why is this happening? Partners launched its ProAuth platform

Provider Alert: NC Medicaid Direct Launched April 1, 2023

April 3, 2023April 3, 2023
Provider Alert (category), Provider News (category)

Issued: April 3, 2023 Effective April 1, 2023, Partners began operating a NC Medicaid Direct Health Plan. NC Medicaid Direct is North Carolina’s health care program for Medicaid beneficiaries who are not enrolled in a Standard or Tailored plan. NC Medicaid Direct includes care management by Community Care of North Carolina (CCNC) for physical health