Provider Alert

Issued: May 14, 2024 The Department is delaying some Medicaid clinical coverage policies (CCP) and State-funded Service Definitions for Substance Use Withdrawal Management Services until further notice. The CCPs and services were scheduled to begin May 1, 2024, but are being delayed to allow health plans and service providers to align with coverage requirements and

Issued: May 10, 2024 Partners Health Management has announced that Libby McCraw will assume the position of Chief Executive Officer, effective Aug. 1, 2024. McCraw, currently Partners Chief Operating Officer, will succeed Rhett Melton who has served as Partners’ CEO since 2012. Melton announced his retirement in April and will continue in his role as

Issued: May 6, 2024 On July 1, 2024, Partners Health Management will begin using a new state-wide Tailored Care Management monitoring tool. The tool was developed through a collaboration of the state’s four LME/MCOs (Alliance, Partners, Trillium and Vaya), the National Committee for Quality Assurance (NCQA) and the North Carolina Department of Health and Human

Issued: May 2, 2024 Partners Health Management has identified an issue with Electronic Visit Verification (EVV) 837 claim files being rejected and authorizations unable to load to the HHAeXchange homecare management software used for the EVV system. What is happening? Partners has identified an issue with EVV 837 claim files being rejected and authorizations unable