Provider Alert

Issued: March 14, 2024 In late February, Change Healthcare, a division of UnitedHealth Group, was impacted by a cybersecurity incident. (See Partners Feb. 22, 2024, Provider Alert below.) This cyberattack has affected Change Healthcare’s claims and payment infrastructure and disrupted claims processing across the United States. As a result, providers were asked to temporarily stop

Issued: March 4, 2024 Partners Utilization Management (UM) is working to input authorizations for Davidson County members that did not transfer properly from Sandhills Center. This means authorizations may be missing from both ProAuth and Alpha+ for some Davidson County members. What is happening? During the ingestion process, some authorizations from Sandhills Center for Davidson

Issued: March 1, 2024 Partners Utilization Management (UM) is aware providers have experienced difficulty requesting multiple authorizations for the 1915(i) Community Living and Supports (CLS) service codes. To simplify the process, Partners has created an “ALL” code for these authorizations. What is happening: Partners has created an “ALL” code for 1915(i) CLS so providers can