Provider Alert

Issued:  Sept. 28, 2020 AlphaMCS Downtime beginning at 5:30 p.m. today Partners has been informed by WellSky that they will be resetting the Alpha servers today, Sept. 28, 2020, at 5:30 p.m. to resolve reported latency issues. This should not take very long, however, if you are in the system during this time, it is

Issued:  September 23, 2020 Public Comment - Peer Support A public comment period is now underway regarding recommendations for the occupational regulation of peer support in North Carolina. To review the Recommendations and participate in the public comment, please visit https://pss.unc.edu/pss-commission/about by Friday, Sept. 25. Aunt Bertha Virtual Community Event Date and Time: October 20,

Issued:  September 18, 2020 Time-Limited Rate Increases Extended As part of Partners Service Stability Program, Partners is continuing time-limited rate increases for the following Medicaid services as outlined below. The temporary increase will continue until Dec. 31, 2020. Service Code Description Rate Increase Effective Period H2016 Residential Supports Level 1 15% Oct. 1, 2020 –

Issued:  September 9, 2020 The submission of Client Perception of Care Surveys has been extended to Monday, September 21, 2020. Printed copies of the survey are available through the links below. Please remember that completed survey information must be electronically submitted via the link shared in the Survey Administration Guidelines sent with the original request.

Issued:  Sept. 2, 2020 Offering in-person visits? Virtual appointments? Let Access to Care know. There are a lot of changes during this complicated time, and Partners Access to Care wants to help you, the provider, by sharing the right information with members when scheduling appointments. This can be done very easily and quickly through the