Provider Alert

Issued:  February 28, 2020 This information is being distributed on behalf of the NC Division of Mental Health, Developmental Disabilities and Substance Abuse Services: The Access to Health Care Subcommittee of the North Carolina Council for Women/Domestic Violence Commission is asking for all LME/MCOs and their adult mental Health, intellectual/developmental disability and substance use disorder

Issued:  February 26, 2020 Retroactive Medicaid Service Authorization Requests Effective February 24, 2020, Partners Utilization Management Department will review requests for Retroactive Medicaid requests within 90 days from the Modified Date in NC Tracks.  This is a change from the 30-day timeframe posted in February 2019 Provider Bulletin #90.  All Retroactive Service Authorization Requests (SAR)

Issued: February 19, 2020 Authorizations and Documentation: Partners will align the authorization requirements for both State and Medicaid funded Peer Support services. There will be 64 unmanaged units for Peer Support regardless of funding source. When the provider wants to request more units beyond the unmanaged units, the provider must submit a service order, a

Issued: February 11, 2020 Partners Pilots Pyx Health Partners’ Member Engagement and Care Management Departments are piloting Pyx Health, a mobile app that helps members with their wellness journey. The app is designed to reduce loneliness and social isolation by connecting with members outside of traditional care settings Providers are encouraged to share information about

Issued: February 7, 2020  Partners asks all providers to reach out to their members to ensure their safety after the strong storms experienced yesterday.  While we understand that some of the counties in our catchment have issued a State of Emergency due to excessive rainfall and severe weather, many counties are continuing to monitor additional flooding and

Issued: February 4, 2020 AlphaMCS 2.15 Build The next AlphaMCS build is scheduled to occur this Wednesday, February 5, 2020. The system will be unavailable from 5 p.m.-9 p.m. Please make sure you are logged out of the AlphaMCS system prior to 5 p.m.  If you have questions, please contact Partners’ IT Service Desk at 704-842-6431.  Assertive Community Treatment