NC Innovations Waiver Renewal Approved July 1, 2024
The Centers for Medicare & Medicaid Services (CMS) approved the renewal to the North Carolina’s 1915(c) Innovations Waiver for up to five years.
The renewal is effective July 1, 2024, through June 30, 2029, and includes the following:
- Supported Living and Community Living Supports service definition updated to include remote support.
- Supported Employment definition updated to include three Supported Employment phases:
- To identify employment needs through a Pre-employment phase
- To access and maintain employment through Employment Stabilization phase
- To ensure employment maintenance through Long-term Employment phases
- Updated the Waiver renewal to include Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans (Tailored Plans) operation.
- Added benefits counseling within the service array to allow individuals to receive counseling and planning services as they prepare to seek competitive integrated employment and support individuals who need problem solving assistance to maintain competitive employment.
- Added reserved capacity slots for Children with Complex Needs.
- Increased reserved capacity for Money Follows the Person category for deinstitutionalization.
- Added language to allow the State to reassign Military Reserve Capacity to Emergency Capacity if not used by the end of the Waiver year (June 30, 2024).
Click here for the NC Innovations Waiver application. Click here to read more about the approval.
Clinically Managed Residential Withdrawal Services
Providers are needed across Partners’ 15-county catchment to offer Clinically Managed Residential Withdrawal Services.
These services provide detoxification in a social, facility-based setting, and are delivered by trained staff who offer 24-hour supervision, observation and support for individuals who are intoxicated or experiencing withdrawal symptoms.
The service caters to those not at risk of severe withdrawal symptoms and without severe physical or psychiatric complications, ensuring moderate symptoms are managed safely. It emphasizes peer and social support to aid individuals through withdrawal.
Providers must have clinical protocols established and endorsed by a physician who is available around the clock. The service aims to manage clinical severity levels of members, ensuring safe and comfortable withdrawal from alcohol and other substances to aid ongoing treatment and recovery.
To learn more about this opportunity, email PNDevelopment@PartnersBHM.org.
Claims Information
Providers are reminded to contact the Claims Department at ClaimsDepartment@PartnersBHM.org for all claims related questions. To avoid delays in receiving a response, please do not contact individual claims staff directly.
Alpha+ Portal University is an available resource and guide for navigating Alpha+. If you need additional claims training, email ClaimsDepartment@PartnersBHM.org to schedule a time for training.
Explanation of Benefits requests for Coordination of Benefits Claims
As a reminder, Partners does request copies of the Explanation of Benefits for claims submitted indicating Coordination of Benefits. The request will originate via email from Partners Claims staff. Once requested, please submit the information via secured email prior to the date indicated in the emailed request. If a response is not received, the original claim payment will be recouped.
Reminder: Taxonomy Code 193200000X and 193400000X – Taxonomy Code 193200000X and 193400000X should not be submitted on claims as the rendering taxonomy code. All claims submitted with this taxonomy code as the rendering code will be reverted.
Reminder: Please remember to include all diagnosis codes on claims. This allows Partners to measure member health, identify areas of risk and evaluate the quality of care.
| June 2024: Medicaid—Number of Days to Process and Pay All Claims | |
| Received Date to Paid Date: | 8.7 |
| Top Five Medicaid Claim Denials—June 2024 | |
| Claim Denial | Provider Recommended Action Steps |
| Service is not authorized. | Verify Service Authorization for consumer. Contact Utilization Management. |
| Duplicate Claim. | Claim has previously been submitted and adjudicated. Do not refile.
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| Client has other covered insurance. | Ensure the primary insurance for the patient has been billed and is indicated on the claim being submitted to Partners. |
| Claims received after billing period. | Write off charges as non-billable. Do not rebill.
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| No coverage available for Patient/Service/Provider combo. | Go to Patient -> Patient Search and search for the patient in question. Check the insurance to ensure the patient has effective insurance covering to date of service submitted on the claim. If this appears to be correct, contact the MCO for further assistance. |
Member/Recipient Eligibility and Enrollment
Providers are encouraged to contact the Eligibility and Enrollment Department at EligibilityEnrollment@PartnersBHM.org for eligibility and enrollment related questions.
To request an enrollment, providers should go to Alpha+ Home Page>Enrollments. University is an available resource for providers as a basic guide for navigating enrollments. For more information, go to University>Provider Portal Handbook>Enrollments.
If additional enrollment training is needed, email EligibilityEnrollment@PartnersBHM.org to schedule one-on-one training. Note that providers will need Microsoft Teams screen sharing capabilities for more provider specific and in-depth training.
Physical Health Claims
Partners Health Management has partnered with Availity®, an independent company, to operate and service our electronic data interchange (EDI) and portal transactions with Carolina Complete Health for Physical Health Claims processing. The change takes place July 1, 2024. Availity® can now be found in ProviderCONNECT called “Physical Health Claims” under the Quick Links box.
Provider Alerts
July 12, 2024: Update for EVV Personal Care Services Providers
July 2, 2024: Some Providers May Experience Issues Accessing ProAuth
July 2, 2024: Some Rides to Appointments Cannot be Scheduled
June 28, 2024: Attention EVV Personal Care Services Providers
June 28, 2024: Attention: Physical Health, Behavioral Health and Intellectual/Developmental Disabilities Providers
June 28, 2024: 270/271 Processing Status Update
June 28, 2024: 1915(b)(3) transition to 1915(i)
June 28, 2024: Reminder: Important Information for State-Funded and Tailored Plan Providers
June 21, 2024: Important Claims Information for State-Funded and Tailored Plan Providers
June 19, 2024: Duplicate Payment Checkwrite
State News and Updates
NCDHHS Resources:
- Joint Communication Bulletins, which are issued by the N.C. Department of Health and Human Services, can be found here.
- Medicaid Bulletins: All bulletin articles are available here. Providers are encouraged to frequently review this information.
- Medicaid Pharmacy Newsletters are available here.
- NCTracks: Providers are encouraged to review NCTracks communications. To subscribe to NCTracks communications, click here.
Training Resource and Collaborative (TRAC)
TRAC offers a centralized cross-functional selection of required training, collaboratives and events. Click here to view what is coming up in the next few months.
Tailored Plan On-Demand Provider Trainings
The North Carolina Department of Health and Human Services (NCDHHS) requires the listed trainings be available for providers. This applies to Tailored Plan, Medicaid Direct and State-funded providers. Registering is easy. You will be prompted to enter simple registration information. The on-demand training will then be available immediately or when your schedule allows. Note: Training Reciprocity Among Tailored Plans. NCDHHS is allowing the six LME/MCOs reciprocity for some Tailored Plan-required trainings.
CLAS Standards
On-Demand (Register)
The Office of Minority Health has established culturally and linguistically appropriate services (CLAS) Standards to address health equity, promote cultural competence, and to improve health outcomes. This training will review the fifteen CLAS standards and identify resources and training materials available to providers at no cost on the website, thinkculturalhealth.hhs.gov. CEs are not available for this training.
Due Process
On-Demand (Register)
This on-demand webinar covers the following (but not limited to) four dispute types: Medicaid appeals, non-Medicaid appeals, Provider disputes, and Grievances. CEs are not available for this training.
EPSDT
On-Demand (Register)
In the EPSDT training, you will learn: What is EPSDT; Partners EPSDT requirements; Periodicity Schedule; Diagnostic and Treatment Components; Medical Necessity Review; Service Coordination (Vaccines for Children, Into the Mouths of Babes, and Developmental Delay and Referral to NC Infant-Toddler Program); and EPSDT components, diagnosis codes, modifiers, referrals, tracking, follow-up and outreach. CEs are not available for this training.
Fraud, Waste and Abuse
On-Demand (Register)
This webinar covers (but is not limited to) the following: Regulatory Compliance Program, Types of Health Care Industry Oversight, Partners Program Integrity Department, Program Integrity Department Function Highlights, What are Fraud, Waste and Abuse (FWA), Potential Areas or examples of FWA and the Impact of FWA on health care. CEs are not available for this training.
Into the Mouths of Babes (IMB)
On-Demand (Register)
The IMB program trains medical providers on how to provide preventative oral health services to Medicaid-insured children from tooth eruption to age 3 ½ (42 months). The goals of the program include preventing and reducing early childhood tooth decay and increasing referral of high-risk children to a dental home. This training is required before being permitted to receive reimbursement for IMB services. CEs are not available for this training.
Partners Hand Washing and Personal Protective Equipment (PPE)
On-Demand (Register)
Participants will gain an understanding of infection control using PPE and frequent handwashing. CEs are not available for this training.
Partners Infection Control: Home Care Settings
On-Demand (Register)
Participants will gain an understanding of infection control in the home care setting, which includes learning ways infections are transmitted, standard precautions and how to teach members about infection control procedures. CEs are not available for this training.
Partners Infection Control: Community Care Settings
On-Demand (Register)
Participants will gain an understanding of infection control in the community care setting, which includes learning ways infections are transmitted, standard precautions and how to teach members about infection control procedures. CEs are not available for this training.
Prevention and Population Health Management
On-Demand (Register)
Partners takes a population-based approach to improve the overall health of Medicaid members and State-funded recipients and collaborates with community partners on targeted initiatives. In this training, you will learn about: Partners Prevention and Population Health Core Philosophies, Program Goals, Partners Prevention and Population Health Approach, Provider Level Interventions and Partners Prevention and Population Health Programs Overview of Provider Expectations. CEs are not available for this training.
Provider Training-Live Virtual and/or Pre-recorded
ProAuth Demonstration, Updated April 2024
On Demand (Register)
This on-demand video is designed to offer providers an overview of the features of Partners’ ProAuth system to enter and manage authorizations. Be sure to download the attached pdf for Submitting Prior Auth Requests once you log into the webinar. CEs are not available for this training.
Community Support Team (CST) Service Definition Training
On Demand (Register)
Community Support Team (CST) is a behavioral health support service designed to help people experiencing severe mental illness develop recovery and resiliency-oriented skills. This webinar meets the requirement of three hours of CST Service Definition Training. Registrants will view a previously recorded training that includes two 10-minute breaks. To receive a training certificate, registrants will need to view the full webinar and pass a 10-question quiz with a score of 80% or greater. Three contact hours are available for this training. The webinar platform automatically emails the link to the test within 24 hours of viewing the webinar. Tests are reviewed once a week, and certificates are emailed within two weeks. Email Training@PartnersBHM.org if you have any questions.
Employer of Record (EOR) Webinar
On Demand (Register)
This webinar provides an overview of Employer of Record (EOR) areas of importance including, monitoring processes, post payment reviews, documentation, staff qualifications, monitoring results, and Quality Management Monitoring Unit contact information. CEs are not available for this training.
Enhanced Rate Request (ERR) Webinar
On Demand (Register)
This on-demand recording contains step-by-step instructions on completing Enhanced Rate Requests (ERR), how to use the cost finding template and how to complete the enhanced rate request form. Register and view the recording on-demand as many times as you wish. To view and save supporting documentation, please click to the left of the video on the paper icon and select each document to download to your computer.
Health Disparities: A Tribal Perspective
On-Demand (Register)
Addressing Health Disparities Among Marginalized Populations: A Tribal Perspective On-Demand Webinar will review predominant health disparities among tribal members, describe the factors that create health disparities, describe the role that Medicaid Transformation can provide in addressing health disparities, review the Indian Health services eligibility, and review the concepts of cultural humility in supporting tribal communities. CEs are not available for this training.
NCSNAP Training
Email Training@PartnersBHM.org to request forms and submit requests.
Physical Health Providers Update LME/MCO Tailored Plans & Tailored Care Management
On-Demand (Register)
Partners Health Management and Carolina Complete Health (CCH) bring a shared vision for true partnerships with all providers across the system of care, which is reflected in our network management model. As the only Provider-Led Entity (PLE), CCH seeks out physician and clinician expertise in medical policy and aims to give providers a voice in how to best care for their patients while reducing administrative burden. Since Partners’ inception as a managed care organization, Partners has executed a strategy of collaboration with providers. Our mutual goal is to aid providers as they offer accessible, robust and effective services for members.
ProviderCONNECT User Navigation Guide Video
On-Demand (Register)
This ProviderCONNECT User Navigation Guide is designed as a brief orientation to portal features following a successful login.
ProviderCONNECT LA Non-Utilizer Report Video
On-Demand (Register)
Local administrators should maintain their back-up local administrators (LAs), any additional LAs and general users (GUs) they have set up in the ProviderCONNECT Portal Dashboard. This video will guide providers through that process.
ProviderCONNECT Secure Messages Video
On-Demand (Register)
Secure Messages is an app in ProviderCONNECT that enables Partners and providers to exchange messages within the secure portal. This is a step-by-step instructional guide to using the Secure Messages app.
ProviderCONNECT Document Manager Video
On-Demand (Register)
Document Manager is an app in ProviderCONNECT that enables Partners to share documents with providers within the secured portal. It also can be used as a file management system for maintaining files within your organization. This is a step-by-step instructional guide to using Document Manager.
Provider SysAid2 Service Ticket Overview Video
On-Demand (Register)
This 8 minute video provides you an overview of the Partners SysAid2 Service Ticket System.
Connecting Community Support Team and Permanent Supportive Housing (CST-PSH) Training
Aug. 5-8, 2024, 8:30 a.m-12:30 p.m. (Register)
Join Partners’ Training Resource and Collaborative (TRAC) for Community Support Team and Permanent Supportive Housing (CST-PSH) training, an evidence-based model for ongoing tenancy support services required for CST providers. This training meets NC service definition requirements and will support providers by improving their understanding and practice of the PSH model. Experienced and certified PSH trainers from the Technical Assistance Collaborative (TAC) have created the training. These sessions will be facilitated by trained Partners staff. You must attend all sessions fully and be visible on video to receive credit. No partial credit will be given. Driving is not permitted during Partners’ trainings. If you need accommodation to participate in this training, email Training@PartnersBHM.org.
Crisis Response Training
July 30, 2024, 9 a.m.-12:15 p.m. (Register)
Crisis Response Training is a 3-hour live virtual interactive class reviewing best practices, requirements and strategies for providers. Instruction covers content for before, during and after crisis episodes.
This event will be held on Tuesday, July 30, 2024, from 9 a.m.-12:15 p.m. This event meets the service definition requirements for 3 hours of crisis response training. You must attend the full session and be visible on video to receive credit. No partial credit will be given. If you need accommodation to participate in this training, email Training@PartnersBHM.org.
LTCS Collaborative
Aug. 8, 2024, 1-2 p.m. (Register)
The LTCS Collaborative is a monthly meeting that is held the second Thursday of each month to discuss operationalizing Partners’ Medicaid In-Lieu of Service – Long Term Community Supports (LTCS). The Collaborative will discuss barriers to accessing the service for potentially eligible members and ensuring continuity and quality of the service the member receives.
Illness Management and Recovery (IMR)
Aug. 13 and 15, 2024, 9 a.m.-12:15 p.m. (Register)
Trainer: Eric Ottinger, Recovery Rebel Revolution LLC
Illness Management Recovery (IMR) is an evidenced-based practice designed to teach individuals skills needed to cope with aspects of their mental illness while maintaining and achieving goals in their recovery. The objectives of this training are to provide an overview of illness management for severe mental illness, learn ways to effectively treat and educate people with severe mental illness about recovery, increase understanding of bipolar disorder and schizophrenia spectrum disorder diagnoses and identify ways to improve delivery of care within the treatment system.
This virtual live training will take place on Tuesday and Thursday, Aug. 13 and 15, 9 a.m.-12:15 p.m., using the same training link on both days. Participants must be visible on camera and participate using audio or chat features for both sessions to receive credit. No Partial credit will be given. NCSAPPB was approved for 6 hours. If you need accommodation to participate in this training, email Training@PartnersBHM.org.
CBT Learning Community
Aug. 21, 2024, 2-3:30 p.m. (Register)
CBT Learning Community is a monthly meeting where like-minded providers in a learning community to explore skills, concepts, case studies and expand your own techniques. This learning community will you learn practical ways to use evidence-based practices in your day-to-day work with members.
What do we do in this learning community: self-care, reduce burnout, professional growth, connection to a community, explore evidence-based practices, gain a sense of mastery, invest in your own emotional bank account, improve in quality of care delivered and learn and practice skills that are reimbursable.
Participants can earn 1.5 contact hours of continuing education credits. You must have audio/video access and be visible on camera during the session. Driving is not permitted during Partners trainings. If you need accommodations to participate in the session, please email Training@PartnersBHM.org.
Partners Provider Forum – Quarterly
Sept. 11, 2024, 1-3 p.m. (Register)
Partners quarterly updates and vital information is shared with providers. Please click on the register button to register for this virtual live event.
Autism Services Learning Collaborative
Sept. 17, 2024, 3:30-4:30 p.m. (Register)
Join Utilization Management to discuss service updates and relevant information. If you need accommodation to participate in the session, please email Training@PartnersBHM.org.
Provider DEI Collaborative – Quarterly
Oct. 10, 2024, 2-3 p.m. (Register)
The purpose of this quarterly collaborative facilitated by Vickie Smith is to bring awareness and increase conversations related to the topics of diversity, equity and inclusion (DEI) related to our provider network.
Providers, we would like your participation in this collaborative! Your perspective is vital for health equity initiatives for the members we serve.
The goal of the DEI Provider Collaborative is to ensure that providers have access to the needed resources to serve members through the lens of ensuring diversity, equity, and inclusion. Another goal of the DEI Provider Collaborative is fostering better outcomes and improving quality of life for members. To achieve these goals, we must know and understand the different populations we serve.
As we transition to whole person integrated care of our members, it is important that we create actionable strategies to address members’ behavioral, physical and pharmacy care. Consistent provider engagement in these discussions is critical to members’ overall quality of care.
Please register here or on the Partners TRAC page at PartnersTraining.org, and let’s get to work!
Community Training
All Trainings are Virtual via Zoom and are two hours unless otherwise specified. Participants may not be admitted to the training if joining more than 15 minutes after training begins. Participants who request a certificate will need to be on-camera during the training.
For more information contact: Amber Matthews, AMatthews@PartnersBHM.org.
Maternal Mental Health
Aug. 7, 2024, 10 a.m.-noon (Register)
This training delves into the nuances of maternal mental health, perinatal mood disorders and practical tools for support. Explore the essential intersection of mental health, pregnancy/postpartum care and social determinants of health while gaining insights that contribute to creating a nurturing environment for mothers.
Question Persuade Refer (QPR) Suicide Prevention
Aug. 9, 2024, 10 a.m.-noon (Register)
This evidence-based training teaches the skills to recognize warning signs of suicide and intervene in a suicide crisis. “Ask a question, save a life.”
Partners Member Café
Aug. 12, 2024, 1-2 p.m. (Register)
Partners Member Café is held the second Tuesday of each month. Grab a cup of coffee, sit down and join us virtually to get to know us and learn how we can help you. Ask us questions about resources and services you need and who to call. We look forward to seeing you!
Human Trafficking: Keeping Our Children Safe
Aug. 13, 2024, 2-4 p.m. (Register)
Aug. 22, 2024, 6-8 p.m. (Register)
Human Trafficking is a global problem, even in the United States. Children may be susceptible to online predators. Learn about trafficking around the world and resources to keep our children safe.
Mental Health 101
Aug. 13, 2024, 6-8 p.m. (Register)
Aug. 20, 2024, 2-4 p.m. (Register)
Learn about mental wellness, potential signs and symptoms of mental health challenges and some of the common behavioral health disorders. The training also includes information about treatment and what to do in a crisis.
Risk and Resilience: Buffering Toxic Stress
Modules stand alone and there are no prerequisites to attend any of the modules.
Risk and Resilience: Buffering Toxic Stress Modules 1-3
Aug. 14, 2024, 10 a.m.-noon (Register)
This introductory training provides information about how early childhood stress and trauma can result in negative lifelong outcomes in learning, behavior and health. We discuss interventions to buffer the impact of toxic stress.
Risk and Resilience: Buffering Toxic Stress Modules 4-5
Aug. 15, 2024, 10 a.m.-noon (Register)
This is a follow-up to Modules 1-3. Module 4, Limbic Calming, teaches how to help children calm their limbic systems. In Module 5, Cortical Coping, we will learn about healing the cortical brain to develop active coping skills such as impulse control and problem solving.
Risk and Resilience: Buffering Toxic Stress Module 6
Aug. 16, 2024, 10 a.m.-noon (Register)
We have focused on young children and how we can support their development. This final one-hour module shifts to the importance of well-being in adults and how we can continue to build our resilience.
Domestic Violence: How to Help
Aug. 14, 2024, 2-4 p.m. (Register)
Many of us are still at home more than usual and the risk for domestic violence is high. Learn how to spot the warning signs of domestic violence and how to help someone in a violent situation.
Diabetes 101
Aug. 20, 2024, 10 a.m.-noon (Register)
The Diabetes 101 training provides a comprehensive overview of diabetes, including its types, signs, symptoms, risk factors and potential complications. Participants will gain knowledge about diabetes prevention, self-management strategies and valuable resources to support those affected by the condition.
Active Listening/De-escalation
Aug. 21, 2024, 10 am.-noon (Register)
If you have ever been in a high stress situation where you did not know what to say or how to help, this is the training for you. Active Listening/De-escalation focuses on active listening skills, empathy and habits to keep yourself and other people safe.
Trauma Part One: Introduction to Trauma and Resilience
Aug. 22, 2024, 10 a.m.-noon (Register)
Most of us have experienced trauma at some time. This can have a lasting effect on our learning, behavior and health. Learn about trauma, how to address its effects and develop resilience.
Understanding Grief
Aug. 22, 2024, 2-4 p.m. (Register)
Are you experiencing grief or do you know someone who is grieving? In this training, you will learn about the various causes, phases and other information related to the grieving process.
Trauma Part Two: Trauma Informed Care
Aug. 23, 2024, 10 a.m.-noon (Register)
We will look at how our behavior affects others who have a history of trauma and learn about the elements of trauma informed care. Childcare setting specific version is available upon request.
Stress Management
Aug. 27, 2024, 2-4 p.m. (Register)
We’re all stressed! Many of us are balancing jobs, school, family, finances and more. Let’s get together and talk about ways we can manage our stress and have a little fun.
Partners Community Café
Aug. 28, 2024, 10-11 a.m. (Register)
Partners Community Café is held on the fourth Wednesday of each month. In the August Café, we will discuss National Wellness Month with a focus on wellness projects, resilience and self-regulation.
Nutritional Impact on Mental Health
Aug. 29, 2024, 10 a.m.-noon (Register)
Join us for an insightful training on the intricate relationship between eating behaviors and mental health. This interactive training will explore how our dietary choices and habits can profoundly influence our mental well-being, emphasizing the crucial connection between nutrition and mental health.
Community Resilience Model®
Aug. 29, 2024, 2-4 p.m. (Register)
The Community Resilience Model® (CRM) teaches participants about the impact of trauma and chronic stress on the nervous system, behavior, and long-term health. Participants learn how to reset the nervous system with easy to learn, concrete coping skills. One of the goals of CRM is to create trauma-informed and resilient communities.
Non-Suicidal Self Injury
Aug. 30, 2024, 2-4 p.m. (Register)
Learn about Non-Suicidal Self-Injury, what causes people to injure themselves, warning indicators and what we can do when we encounter someone who self-injures.
In-Person Trainings
An Introduction to Child and Family Teams (CFT): A Cross System Training from the Family’s Perspective (Part 1)
Oct. 9 and 10, 9 a.m.- 4 p.m. (Register)
Partners Health Management, Kannapolis Office
4855 Milestone Ave.
Kannapolis, NC 28081
This System of Care training will be in-person. CFT Part 1 is a two-day experiential training course (when you register, you agree to attend both days) with the goal of providing an overview of Child and Family Team meetings from the family’s perspective. The training seeks to reinforce the idea of “one family, one plan” by addressing CFT through the lens of multiple systems as they affect families in their everyday lives. Agency representatives and parents/family members 18 years old and older are encouraged to attend this training. Sessions must have a minimum of 10 participants. Do not schedule other appointments during this training. For more information, email CETraining@PartnersBHM.org.
Additional Events and Training
Hickory Brain Injury Support Group
July 23, 2024, 6 p.m.-7:15 p.m.
Connect with survivors, families, and professionals. Meetings offer help, hope, and education, so you can live a happy and successful life after brain injury. This group meets on the fourth Tuesday of most months from 6 to 7:15 p.m. in the Community Room at First United Methodist Church, 311 3rd Ave NE, Hickory NC 28601. Times and locations sometimes vary. Meetings may occur online if there is a COVID-19 surge.
For more information, contact Travis Glass at 828-781-0778 or Travis@CrossroadsCounseling.org. Also check facebook.com/HickoryBISG. Each meeting is followed by 15 to 30 minutes of mindfulness awareness education and practice.
Disability Support Professional Training: Mount Eagle College and University is now offering Disability Support Professionals (DSPs) the opportunity to earn national certification in their field through an accredited curriculum instructed by individuals with lived experience. To learn more about the program, please email mjames@mounteag.com or visit https://mounteag.com/contact/ to submit a contact form.
Partners Community Collaboratives: Partners sponsors a monthly community collaborative in each of the counties in the service region.
Community Collaborative groups consist of representatives from local government agencies, community organizations, and service providers, as well as individuals, families and advocates who work together in a specific community to identify and solve problems for children, adolescents, adults and families struggling with mental health and substance use.
Together, group members:
- Identify gaps in services.
- Partner with agencies and families.
- Develop helpful resources.
- Assist providers and families with issues related to services.
- Ensure access to quality services.
Currently, all collaboratives are meeting virtually. If you are interested in learning more about a group or attending, please email Partners Community Engagement.
Select a county below to go to the associated collaborative information:
| – Burke
– Cabarrus – Catawba – Davidson |
– Davie
– Forsyth – Gaston – Iredell – Lincoln |
– Rutherford
– Stanly – Surry – Union – Yadkin |