NC-TOPPS Overview
North Carolina Treatment Outcomes and Program Performance System (NC-TOPPS) is a statewide, web-based program that collects outcome and performance data for individuals receiving mental health and substance use services in North Carolina’s public service system.
The system is designed to:
- Measure the impact of treatment
- Support clinical decision-making
- Improve service quality across the network
Data is collected through interviews conducted face-to-face between a member and a Qualified Professional. These interviews help inform treatment planning, track individual progress and support system-wide quality improvement.
Provider agencies are responsible for completing and submitting NC-TOPPS interviews. Partners’ Quality Management team monitors submission activity monthly and offers training and support to agencies that fall behind.
All official communications from NC-TOPPS are sent directly to the primary provider agency NC-TOPPS contact, also known as a Superuser.
Kudos Corner
The NC-TOPPS Kudos Corner celebrates agencies across our network that demonstrate excellence in timely submissions, completed interviews and data-driven care.
Transferring a Member’s NC-TOPPS History
When a member transfers from one provider agency to another to continue services, their NC-TOPPS history may need to be transferred.
To initiate a transfer:
- Complete the Authorization for Use, Disclosure and Exchange of Protected Health Information for NC-TOPPS form
- Include the full date range for the member’s most recent episode of care
- Fax the form to Partners or email it to NCTOPPSQuestions@PartnersBHM.org
Example: If a member began services with Provider A on 12/10/2020, the date range can be “12/10/2020 to present” or simply “2020 to present.”
Frequently Asked Questions
What is the purpose of NC-TOPPS?
NC-TOPPS helps ensure that members’ voices are heard. Interview responses provide insight into how services impact daily life and support ongoing treatment planning.
How does NC-TOPPS benefit providers?
NC-TOPPS offers access to performance data, including the Outcomes at a Glance Dashboard 2.0. Providers can use this data to:
- Track member progress over time
- Support goal setting
- Evaluate treatment effectiveness
- Inform quality improvement efforts
NC-TOPPS data also helps state and federal agencies monitor program outcomes and make resource allocation decisions.
The Simple Query Report (SQR) is available to provider agency Superusers. The SQR provides more detailed outcomes at the agency level.
Where can I find NC-TOPPS guides and forms?
Visit the NC-TOPPS Getting Started page to access:
- Guidelines and Quick Start Guide
- Resource Guide and Superuser Tools
- Printable versions of interview forms
Guides are updated at the start of each fiscal year in July.
Who do I contact for help with NC-TOPPS?
- Partners NC-TOPPS Help Desk
Email: nctoppsquestions@partnersbhm.org
For help with interview submissions, member history transfers or general questions. - State NC-TOPPS Support
Email: nctopps@ncsu.edu
For login or website-related issues.
Some issues may require additional time to resolve or referral to state-level support.
When should I request a member’s NC-TOPPS history transfer?
If the original provider has not submitted an Episode Completion interview, the new provider must request a transfer of the member’s NC-TOPPS history. If the Episode Completion has been submitted, the new provider may complete a new initial interview.
To request a transfer:
- Contact the Partners Help Desk for the authorization form
- Include the correct date range (e.g., “12/10/2020 to present”)
- Ensure the form is complete and legible to avoid delays
Do I need to submit an Episode Completion interview for an out-of-state transfer?
Yes. If a member is transferring to a provider outside of North Carolina, an Episode Completion interview is required.
What if a member receives more than one qualifying service?
Refer to the hierarchy chart in the NC-TOPPS Guidelines or FAQ document to determine which service takes reporting priority.
Is a Superuser required for my agency?
Yes. Every provider agency must designate at least one Superuser. Superusers are responsible for:
- Managing NC-TOPPS users at their agency
- Monitoring submission activity
- Ensuring timely completion of interviews
Without a Superuser, user access requests will remain pending. To become a Superuser, request an enrollment form from either the state NC-TOPPS team or the Partners Help Desk.
Training & Resources
Get everything you need to succeed with NC-TOPPS in one place. Below you’ll find essential guides, training presentations, printable forms and direct access to the system.
Training Presentations
- Register to view NC-TOPPS and Superuser webinars and PowerPoint presentations.
Guides & Tools