Vaya Health and Partners Health Management will merge to form Vaya Partners effective Oct. 1, 2026. Our new combined health plan brings together the strengths of both organizations to enhance access to quality care, streamline services, and support the health and well-being of the members and communities we serve. Please note the following merger guidance regarding Electronic Visit Verification (EVV) and HHAeXchange.
Authorizations and Placements
Vaya Partners will reissue authorizations prior to Oct. 1, 2026, for all Partners authorizations in the new Vaya Partners HHAeXchange portal, which is the current Vaya HHAeXchange portal. The authorizations will create a new placement for any existing Partners members. We expect changes for Vaya members, if any, to be minimal and will communicate these at a later date.
Vaya Partners will utilize the placement queue process, which allows providers to place the member with any office of their choosing within HHAeXchange.
Claims and Billing Guidelines
Please submit claims for Partners members with dates of service through Sept. 30, 2026, according to the usual Partners claims process. There are no changes.
Providers billing Vaya Partners for dates of service on or after Oct. 1, 2026, must include the following payer IDs:
- Home Health (UB04): 28235
- Professional (CMS 1500): 57543
Service code bundles: Vaya Partners will use service code bundles that allow providers to choose the appropriate code modifier combination from the bundle. For example, Personal Care Services (PCS) will have service code bundle 99509; the allowed service codes to choose from include 99509:HA and 99509:HB.
Partners Direct Billing: EDI providers should begin submitting visit data using the Vaya Partners payer ID (formerly the Vaya payer ID) listed above effective Oct. 1, 2026.
Claims adjustment period (18 months): Providers may file claims for services rendered to Partners members for dates of service prior to Oct. 1, 2026, through the Partners’ HHAeXchange portal through March 31, 2028. For assistance, email EVVSupport@partnersbhm.org.
Have Questions?
Beginning Oct. 1, 2026, please use the Provider Service Desk Request Form for help with Vaya Partners EVV questions and concerns. Select the affected function “other” and the main application affected “HHAeXchange (EVV).” Prior to Oct. 1, 2026, email EVVSupport@partnersbhm.org with any questions.
Future Communications
As the merger date approaches, Vaya and Partners will continue to communicate with providers regarding operational readiness, important resources, member transition activities, and key milestones. Our goal is to ensure a seamless transition for providers and members, with minimal disruption to care delivery. We appreciate your continued partnership and commitment to the individuals we mutually serve.