Issued: September 2, 2025
The 2025 MH/SUD Client Perceptions of Care Survey closes Sept. 19, 2025. All surveys are required to be submitted electronically via the appropriate link for the member’s population (Adult, Youth, Child/Family). Spanish versions are also available.
What is happening?
Partners Health Management is requesting providers of mental health and substance use disorders services (MH/SUD) to complete as many surveys as possible. We need the help of all providers who had members in MH/SUD services between July 1, 2024, and June 30, 2025, to meet the target provided by the North Carolina Department of Health and Human Services (NCDHHS).
Our goal is to have 700+ adults, 200+ youth and 125+ child and family surveys completed for each population.
What do providers need to do?
Our focus is on all enhanced services such as intensive in-home (IIH), Assertive Community Treatment Team (ACTT), residential and substance use disorder (SUD) services. This includes Transitions to Community Living (TCL) services that are not captured in other enhanced services. For surveys to be counted, the following must be included:
- provider location NPI (not individual clinicians/corporate numbers)
- member Alpha number (not internal provider ID)
- member Medicaid number
Visit the NCDHHS Community MH/SUD Client Surveys – Provider Page for more information.
Click here to view the Perceptions of Care Survey Administration Guidelines and Tutorial.
Below are electronic and printable survey links in the event surveys cannot initially be completed electronically. However, all submissions must be submitted electronically via the links provided for each population. Reminders will be sent throughout the survey period as Partners gets weekly updates from NCDHHS on our numbers.
Survey Links:
Adult Survey (for clients 18 years and older)
Adult Survey: Printable PDF version
Adult Survey Spanish: Printable PDF version
Youth Survey (for clients ages 12 to 17 years)
Youth Survey: Printable PDF version
Youth Survey Spanish: Printable PDF version
Child Family Survey (for families/guardians of children 11 years and younger)
Child Family Survey: Printable PDF version
Child Family Spanish: Printable PDF version
Reminders will be sent throughout the survey period as Partners gets weekly updates from NCDHHS of our numbers.
The Survey Coordinator for Partners is Keehana Avinger. If providers have questions, they can email her at kavinger@partnersbhm.org.