Issued: September, 5 2024
Please be informed that the IRIS System will undergo an update by DHHS and the Division of Information Technology staff today, Thursday, September 5. As a result, the system is expected to be unavailable from 5 p.m. to 6 p.m.
What must providers do?
- Providers are reminded that IRIS reports must be submitted within 72 clock hours from when an incident is first identified.
- To ensure compliance during the downtime, providers can access a hard copy of the report from before Thursday afternoon or print the necessary forms from the DHHS website at (https://www.ncdhhs.gov/document/incident-response-improvement-system-iris-forms).
- Completed hard copy reports can be submitted directly to the Partners Health Management Consumer Rights Officer Team via email at iris@partnersbhm.org and to the DMH/DD/SUS Customer Service and Community Rights Team via fax at 984-777-9264 within the required timeframes.
- Please note that once the system is back online, you will still need to enter the report into IRIS. Additionally, any reports that need to be filed with the DHSR Healthcare Personnel Registry should be faxed within the required timeframes to 919-733-3207. Reports regarding deaths (suicide, homicide/violence, accident, or restraint) occurring in a licensed facility should be reported to the DHSR Complaint Intake Unit via fax at 919-715-7724.
Who can providers contact if they have questions?
- If you have any questions, please don’t hesitate to contact the Partners Health Management Consumer Rights Officer Team at iris@partnersbhm.org.
We apologize for any inconvenience this may cause and appreciate your understanding.
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