Issued: November 26, 2025
Partners Health Management is issuing this Provider Alert to ensure providers are aware that the Incident Response Improvement System (IRIS) will be unavailable Monday, Dec. 1, 2025, from 5 a.m. to 9 a.m. to implement the Children and Family Specialty Plan.
What is happening?
IRIS will be unavailable from 5 a.m. to 9 a.m. on Monday, Dec. 1, 2025, due to implementation of the Children and Family Specialty Plan.
What do providers need to do?
IRIS reports are still required within 72 clock hours from when the provider becomes aware of an incident. During the downtime, providers:
- May obtain a hard copy of the report from the IRIS website (ncdhhs.gov) before Monday morning,or
- Print forms from the North Carolina Department of Health and Human Services (NCDHHS) website at gov/document/incident-response-improvement-system-iris-forms.
- Should submit forms:
- To the TP (Host and Home) via their fax per standard procedures
- To DMH/DD/SUS Customer Service and Community Rights Team via fax at 1-984-777-9264
- Providers will still need to enter the report into IRIS once the system is available.
- Reports for allegations of abuse, neglect, misappropriation of property, fraud or diversion of drugs by health care personnel to be filed with DHSR Healthcare Personnel Registry should be faxed to HCPR within 24 hours for Initial Allegation Reports and within 5 days for Investigation Reports at 1-919-733-3207.
- Reports regarding Deaths (suicide, homicide/violence, accident, or restraint) in a licensed facility should be reported to DHSR Complaint Intake Unit via fax at 1-919-715-7724.
Who can providers contact if they have questions?
Providers may email iris@partnersbhm.org if they have questions.
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