Issued: October 4, 2024
Partners Health Management is aware that some providers may be experiencing service disruptions due to the impact of Hurricane Helene. To assist these providers, Partners has created tools to report and track service and financial disruptions.
Providers can notify Partners of service disruptions to members via the Temporary Disruption to Service Delivery form. Financial reimbursement requests may be submitted via the Disaster Expense Reimbursement form. Upon receipt of the forms, Partners will review and process them as quickly as possible.
Both forms should be completed and emailed to pas@partnersbhm.org Please reach out to your assigned provider account specialist or email pas@partnersbhm.org for updates on this process.
What is happening?
Partners has created tools to assist providers in reporting service or financial disruptions related to Hurricane Helene.
- The Temporary Disruption to Service Delivery form allows providers to submit disruptions in services to members.
- The Disaster Expense Reimbursement form allows providers to submit reimbursement requests for expenses incurred due to Hurricane Helene.
What do providers need to do?
Providers experiencing service disruption due to conditions resulting from Hurricane Helene should complete the Temporary Disruption to Service Delivery form and send to pas@partnersbhm.org. The form can be downloaded here or accessed from the Provider Knowledge Base website under Hurricane Helene News.
Providers experiencing financial disruptions due to conditions resulting from Hurricane Helene, should complete the Disaster Expense Reimbursement Request form and send to pas@partnersbhm.org. The form may be downloaded here or accessed from the Provider Knowledge Base website under Hurricane Helene News.
What types of expenses can the forms be utilized for?
Providers may submit:
- Expenses directly related to Hurricane Helene response efforts.
- Expenses that cannot be immediately paid for with other funds.
- Expenses that are incurred at (a) a cost and scale consistent with the need on the ground and (b) whenever possible, in line with the standard rate/cost of such expenses in the normal course of business.
These member-focused expenses may include:
- Counseling, crisis counseling, and/or peer support services.
- Shelter supports for behavioral health, I/DD and TBI needs.
- “Guest dosing” of medications.
- Other critical expenses related to supporting the behavioral health or other disability needs of people directly impacted by the storm.
Who can providers contact if they have questions?
If providers have questions they should contact their account specialist or email pas@partnersbhm.org.