Issued: December 3, 2025
We are aware that some users are experiencing issues with the ProAuth website, such as the site not loading or only displaying a white screen.
To resolve this, please follow the steps below:
- Clear your internet browser cache.
- Remove any old bookmarked links/URLs and update the bookmark after the site is working.
These steps apply to the most common web browsers. If you use a different browser, the process should be similar.
How to clear your cache:
- Google Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform=Desktop&hl=en
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Following these steps should resolve the issue. If the website still does not load, please contact the Partners Service Desk by calling 704-842-6431 for further assistance.
Thank you for your attention and cooperation.
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