Issued: November 5, 2024
The North Carolina Department of Health and Human Services (NCDHHS) and the Division of Information Technology staff will be updating the IRIS System on Wednesday, Nov. 6, 2024, from 8 a.m. to 1 p.m.
What is happening?
The IRIS System will be unavailable from 8 a.m. to 1 p.m. on Wednesday, Nov. 6, 2024. The NCDHHS and the Division of Information Technology will be updating the system at that time.
What do providers need to do?
- Since IRIS reports are due within 72 hours from the time the provider learns of an incident, providers may obtain a hard copy of the report from the IRIS website (https://iris.dhhs.state.nc.us/) before Wednesday morning or print forms from the NCDHHS website at https://www.ncdhhs.gov/document/incident-response-improvement-system-iris-forms.
- Providers can submit reports to Partners via email at iris@partnersbhm.org or fax at 704-884-2620.
- Providers may fax reports to DMH/DD/SUS Customer Service and Community Rights Team at 984-777-9264 within specified timeframes and procedures.
- Reports to be filed with DHSR Healthcare Personnel Registry should be faxed to HCPR within specified timeframes at 919-733-3207.
- Reports regarding Deaths (suicide, homicide/violence, accident, or restraint) in a licensed facility should be reported to DHSR Complaint Intake Unit via fax at 919-715-7724.
- Providers will still need to enter the report into IRIS once the system is available.
Who can providers contact if they have questions?
Providers may contact Partners at 704-884-2698 if they have questions.
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