Issued: April, 25 2024
We learned that the North Carolina Department of Health and Human Services (DHHS) and the Division of Information Technology will perform maintenance on the IRIS System on Monday, April 28, 2025. During this time, IRIS will be unavailable from 6:00 a.m. to 6:30 a.m.
Action Required:
- Providers: Please be aware of the scheduled downtime.
- Questions:
- Policy-related: Contact iris@partnersbhm.org.
- IRIS Technical issues: Reach out to the Customer Service and Community Rights Team at (704) 884-2698.
We apologize for any inconvenience and appreciate your cooperation.
Incident Reporting During Downtime:
Incident reports are due within 72 hours of discovery. During the IRIS outage:
- Access Forms:
-
- Download blank IRIS forms from the IRIS website or the DHHS forms page before Monday morning.
- Submit Reports via Fax or Email:
-
- Partners Health Management:
- Fax: 704-884-2620
- Email: iris@partnersbhm.org
- DMH/DD/SUS Customer Service and Community Rights Team:
-
- Fax: 984-777-9264
- DHSR Healthcare Personnel Registry (for applicable incidents):
-
- Fax: 919-733-3207
- DHSR Complaint Intake Unit (for deaths involving suicide, homicide/violence, accidents, or restraint in licensed facilities):
-
- Fax: 919-715-7724
- Post-Downtime: Once IRIS is back online, enter all reports into the system as usual.
Thank you for your attention to this matter and for your continued commitment to timely and accurate reporting.
Updated: